Effective date: July 30, 2026
This policy explains the general approach to appointment cancellations, service charges, parts, and refunds. Specific terms shown in an appointment confirmation, estimate, work order, warranty, or invoice will control for that service.
Appointment Requests
An online appointment request is not confirmed until the business accepts it. To cancel or reschedule a request, contact us as soon as possible at info@applianceaaa.com.
Cancellation Fees
If a cancellation fee or minimum-notice requirement applies to a particular appointment, it should be disclosed before the appointment is confirmed. No cancellation fee is created solely by viewing this page or submitting an unconfirmed appointment request.
Diagnostic and Service Charges
Any diagnostic fee, service-call fee, labor charge, or minimum charge should be disclosed before work begins or included in the applicable estimate or work order. Charges for diagnosis or work already completed are generally not refundable except when required by law or provided by a written warranty or service agreement.
Parts and Special Orders
Parts-return eligibility depends on the condition of the part, whether it was installed, whether it was specially ordered, supplier or manufacturer restrictions, and the written terms disclosed before purchase. Installed, used, electrical, or special-order parts may be nonreturnable when that restriction was disclosed and is permitted by law.
Service Concerns and Written Warranties
If you believe completed work has a problem, contact us promptly with the service date, appliance information, and a description of the concern. Any written labor or parts warranty stated on the estimate, work order, or invoice controls the available remedy and warranty period.
Duplicate or Incorrect Charges
If you believe you were charged twice or charged an incorrect amount, contact us with the invoice or transaction details so the charge can be reviewed.
Approved Refunds
When a refund is approved, it will normally be issued to the original payment method when possible. Processing time may depend on the bank, card issuer, or payment provider.
Physical Products
This website primarily supports appliance-service scheduling and does not present itself as a general online retail store. If a separate sale of a physical product occurs, the return terms disclosed on the estimate, receipt, or invoice will apply.
Legal Rights
Nothing in this policy removes any consumer right or remedy that cannot legally be waived.
Contact
Questions about cancellations, charges, returns, or refunds may be sent to info@applianceaaa.com.